If you require any of the following emergency repairs,
please contact us immediately on 1300 799 211.
– a burst water service or a serious water service leak
– a blocked or broken toilet
– a serious roof leak
– a gas leak
– a dangerous electrical fault
– flooding or serious flood damage
– serious storm, fire or impact damage
– a failure or breakdown of the gas, electricity or water supply
– a failure or breakdown of an essential service or appliance on the property for hot water, cooking or heating
– a fault or damage that makes the property unsafe or insecure
– a fault or damage likely to injure a person, damage property or unduly inconvenience a tenant
– a serious fault in a staircase, lift or other common area of the property that unduly inconveniences a tenant in gaining access to, or using, the property.
All other repairs are considered routine repairs.